Andrea's Presentations for
Meetings, Colleges, Conferences, Conventions

Booking Inquiries

Titles
The Undercover Client:
Learn what I see and experience when I become your patient, your guest, your client. You may be astonished… and disturbed.
The Kindness Chronicles: The astonishing results of my 25-year, fully disclosed experiment.

Make an effort. It's in your best interest.


Better Guest Relations for hotels and B & B hosts (Kindness, Empathy, Appreciation).
I have the unique experience of having lived for 90 continuous days or longer in 3 different hotels (a Marriott, Sutton Place Kempinski, Country Inns and Suites) to observe guest and staff behaviors. I've run and owned 5 Bed and Breakfasts of my own (in succession) after hosting 5 other Toronto B & Bs for vacationing hosts. Audience members will receive one copy of my Guest Etiquette Quiz booklet.
The benefits of my message:

  • Get bigger/better tips from guests, 
  • Keep your position/not get fired, 
  • Get promoted to higher positions,
  • Get guests to rebook and return often,
  • Rooms booked during "slow" times,
  • Great reviews, etc.



Booking Inquiries
AndreaReynoldsPR@gmail.com