Andrea's Presentations for
Meetings, Colleges, Conferences, Conventions
Booking Inquiries
Titles
The Undercover Client: Learn what I see and experience when I become your patient, your guest, your client. You may be astonished… and disturbed.
The Kindness Chronicles: The astonishing results of my 25-year, fully disclosed experiment.
Make an effort. It's in your best interest.
Better Guest Relations for hotels and B & B hosts (Kindness, Empathy, Appreciation).
I have the unique experience of having lived for 90 continuous days or longer in 3 different hotels (a Marriott, Sutton Place Kempinski, Country Inns and Suites) to observe guest and staff behaviors. I've run and owned 5 Bed and Breakfasts of my own (in succession) after hosting 5 other Toronto B & Bs for vacationing hosts. Audience members will receive one copy of my Guest Etiquette Quiz booklet.
The benefits of my message:
- Get bigger/better tips from guests,
- Keep your position/not get fired,
- Get promoted to higher positions,
- Get guests to rebook and return often,
- Rooms booked during "slow" times,
- Great reviews, etc.